What should I do if I get involved in an accident?
- Immediately and safely pull over to the side of the road.
- Turn off your car and turn on your hazard lights.
- Check to see if anyone is hurt.
- Place flares, cones, or triangles alongside the road to warn approaching motorist.
- Contact the police.
- Stay at the scene of the accident until the police tell you to leave. Leaving the scene of an accident can be illegal, so it is better to take a careful approach before you act.
- You can also photograph the scene of the accident so that you will have documentation about the damage to all vehicles.
- Take notes of what you think happened and caused the accident. In your description you should include the location where the accident occurred and, if possible, the road conditions, speed limits, traffic control devices, the weather, the lighting.
- Try to avoid discussing what happened with anyone else other than the police. Limit yourself in only describing facts.
- Do not make accusations, and do not say that it was your fault.
- If you have, or suspect that you have an injury, visit a hospital or a doctor immediately.
You should collect:
- The names, phone numbers and addresses of all drivers, passengers and witnesses involved in the accident, driver's license numbers.
- Description of vehicles involved, their license plate numbers.
- Insurance companies of all drivers involved.
- Registered owners of all cars.
- Names and badge numbers of police officers and other emergency personnel.
- Use the contact information provided to contact your insurance company.
What are your business hours?
Monday through Friday 8:00am-5:00pm, however we can assist you in case of an emergency outside of those hours.
Do you guarantee the repairs done to my vehicle?
Absolutely. The guarantee details can be viewed here.
If my vehicle’s frame is damaged, is my vehicle a total loss?
No. Your car is only a total loss if the damages exceed the actual cash value less the salvage value of the vehicle, which is determined by your insurance company. Our body repair technicians, using the latest in repair equipment, can return your vehicle to its factory specifications.
Will the color of the repaired panels match the rest of my car?
Yes. With our extensive mixing system we can precisely match your car’s color. Our refinish technicians undergo constant training in color matching and mixing technologies.
Can I wash or wax my car when I get it home?
Yes. You should wash your car with a mild soap and a soft cloth or sponge. We do not recommend a commercial car washes, as they use stiff brushes or super jets that can possibly scratch your finish. Your vehicle should not be waxed for the first 30 days to ensure that your car's paint has had sufficient time to cure.
Do I have to pay a repair deductible when repairs are completed?
Yes. If your policy requires to pay a deductible, it will need to be paid at the time repairs are completed, and when you pick up your vehicle.
Do you offer alternative transportation?
Yes, courtesy vehicles are available.